555

PROBLEMS SOLVED DAILY

42

COUNTRY PARTNERS

680

SUPPORT EXPERTS

We know that technology can be frustrating, so EMDA co-ordinates with Infor to offer both a local and global support service. From EMDA offices in Christchurch, Auckland, Sydney and Brisbane, we offer full support services utilising the intimate knowledge we have of our clients' software implementation. When it doesn't suit to use EMDA's support services we are backed by Infor's 24*7 "follow the sun" support team.
infor-emda-venn-sqaure

INTEGRATED SOLUTIONS

The Infor365 Community provides a support forum among business users to share ideas and best practices.

Extensive product support is provided to all customers with a current support contract under Infor365 Online Support.

EMDA SUPPORT APPROACH


Whether you log your incident with Infor on Infor Xtreme, or with EMDA via our support contacts, EMDA will always take ownership of your issue. We will work directly with you, or team up with Infor to make sure that your problem is resolved at least within our specified response times, and most likely sooner.


We are accessible. The EMDA support systems work in multiple ways to ensure that our clients have a good experience when dealing with the frustration when things might not work as expected.

Our clients can contact us in several ways from anywhere in the world:

Main line: +64 3 379 9530
Our support line: 0800 363 269
e-mail our support team: support@emda.co.nz

OR - Call our staff directly (but remember to send an e-mail to Support so that your call will be logged centrally)

0800 363 269
EMDA HELP DESK

INFOR's SUPPORT PARTNERSHIP WITH EMDA


One of the great features of working with EMDA, an Infor Gold Plus Channel Partner, is that Infor and EMDA communicate with each other. A lot! When you log your incident on Infor Xtreme, as an EMDA client we will get notified. We will work closely with Infor to bring you the best resolution to your problem. Seamlessly.


 

To visit the Infor Xtreme website or log an incident, please click here.